Shipping Information

We pack all our trees VERY well. Pots are wrapped to conserve moisture, then packed in double layer bubble wrap, then trees are placed in a strong cardboard box with recycled polystyrene filler to protect it from damage and also to insulate the tree. Over 10 years we have found this to be the best way to pack live bonsai. (Unlike some outlets, we don’t wire pots into empty boxes and hope for the best!) We make sure our bonsai arrive to you quickly and in the same condition that they leave us in. So no need to worry about them while they are on their way to their new home.

We pack 7 days a week, and despatch Mon – Fri. Our courier collects around NOON. If you order early morning, we shall pack your order and it will be sent out the same day by next day* courier (DHL / UK Mail). If you order after NOON, your order will be packed same day and despatched the following day by next day* courier. Small accessories will be sent by Royal Mail, so please allow 2-3 working days for delivery.

 

Payments

We take secure online payment by either Stripe or PayPal. You can also visit our studio and purchase all our items in-person.

Standard UK Delivery

  • £6.50 for small Accessories, Pots, Books and Single Seedlings (Royal Mail 2-3 service)* 
  • Larger items from £8.95 (1-2 day service)* 
  • Bulkier Accessories, Pots, Trees and soils will be more. Final costs will be displayed prior to checkout.
  • FREE delivery for all gift vouchers
  • *for UK Mainland. Please note Scottish Highlands, Northern Ireland etc. may take longer

International Delivery

Shipping ranges from £9.95 to £60 depending on the items ordered, due to varied delivery weights and costs.

 

Christmas Shipping Information

This year our last day for courier despatch will be 20th Dec 2023. Any courier orders placed after the 21st will be held and despatched on the 3rd of JAN 2024 (once couriers are back at work). Smaller orders that go by royal mail will continue to ship during this period.

Although we get very busy at this time of year, we work long and hard to get deliveries shipped as timely as possible. We are also contactable by phone on 0115 9205757 for queries.  10 – 4pm

Nursery Opening Times (Winter)

We are open every day 10am – 4pm.   7 days a week.

Christmas Eve – Closed
Christmas Day – Closed
Boxing Day – Close
27th-31st Dec Closed

1st Jan CLOSED

 

Open as usual from 2nd Jan 2024

 

Damaged Goods

Any item damaged during transit must be reported immediately. Damaged items must be reported to receive returns information. Once the item has been received and verified, the refund reviewed.

Returns

Unwanted items can be returned at buyers cost for a refund/replacement of the items value only. This does not include postage costs. Because bonsai are live plants and are perishable if not cared for correctly, they are exempt from the consumer contracts regulations which came into force on the 13th June 2014. We regret that after 7 days of delivery, we are no longer able to refund, replace or accept return of a bonsai.